Logistics & Resources – US Ultra Trace Customers
We are proud to deliver efficient, friendly and professional service at all stages of a project. Samples shipped from anywhere in North America are in the lab within 24 hours from the time of shipping, and logged into our barcode system for sample tracking and workflow management.
Convenient Sample Logistics:
For our US customers, a Maxxam driver picks up samples at the FedEx depot in Buffalo NY daily (from Tuesday to Saturday). Within 24 hours of being shipped from anywhere in the US, your samples can be logged in to our barcode system for tracking and workflow management. Try to avoid shipping samples that will be delivered on any Monday of the year or on a Canadian statutory holiday. Maxxam picks up samples at the Fed-Ex Air depot in Buffalo Tuesday to Saturday, except December 25th and 26th. Jobs entered with a due date that falls on a Canadian Holiday, will be reported the previous business day. Please use ice to preserve samples during transport, and make sure it is in contact with the containers. Notification to email@example.com with the waybill number is always appreciated.
Our experienced and knowledgeable customer service team ensures that all project parameters are agreed upon with the customer, documented and communicated to sample reception and lab staff. Our customer service team is organized regionally. As project managers, they are aware of current and emerging regulations and thus are able to assist customers in choosing the correct testing protocol.
Please click the links below or contact your project manager to obtain any of the following documents that are required for your project or proposal:
- Credit Application
- Certificates and Scope of Accreditations (DoD, NELAP, and by State)
- DoD Worksheets (for DoD bids and projects)
- Reporting Limits (Limits of Detection/Limits of Quantitations)
- Method Summaries/SOPs
- Certificate of Foreign Status and Identification Number
- Wire Transfer Information/ Payment mailing address
For easy reference, we have prepared a contact sheet for each region. Please select the Eastern US or Western US based on your location. If you have any further questions about your samples, our services or accreditations, please call us at 1 800 563 6266 or email firstname.lastname@example.org.